Hi. I'm Dave Lubeck from Progressive. Downtime costs truckers money. For you, that's a fact of life. At Progressive, we work hard to get you back on the road fast. This holds true whether you manage the claim at a shop of your choice, opt for self-repair, or choose to use one of our heavy truck repair network shops. One hundred percent in-house commercial adjusters get truckers back on the road fast while providing regular updates throughout the process.
By working in-house, we're able to provide outstanding customer service, speedy repairs, and consistent quality standards that companies using independent adjusters just can't match. When you call to report a claim, one of these truck specialist adjusters will contact you to set up a vehicle inspection to assess the damages and provide you with an estimate for the repairs, usually by the end of the day, or sooner.
They can also help you with immediate needs, such as answering your questions or arranging for a tow. They'll even handle the cost of the tow, so you don't even have to pay out of pocket just to get your truck to the repair shop. And if your truck is involved in a rollover or gets stuck in a ditch after an accident, that could mean thousands of dollars in savings.
We train our commercial truck claims adjusters in a comprehensive program that provides detailed instruction on heavy truck and special equipment claims. This training along with ongoing support, helps to guarantee that your representative will have the knowledge to quickly and efficiently handle even the most complicated heavy truck claim.
We also offer an extensive network of over 100 repair shops across the country that deliver speed, convenience, and quality. These shops meet strict qualifications and undergo regular service audits to ensure quality repairs.
Customers that opt from our heavy truck repair network option benefit from payment made directly to the repair shop instead of the lienholder; a managed repair process with regular updates; temporary repairs, when necessary, with final repairs scheduled when it's more convenient; and our limited lifetime repair guarantee on covered repairs for as long as you own or lease your truck.
And when you include rental with downtime coverage to your Progressive Commercial truck policy, we'll pay for the rental or up to a daily limit if the rental can't be found. At Progressive, we're committed to delivering a high level of attention to repairs and customer service.
For more information on how you can take advantage of our service, call us directly using the number on the screen or contact your local insurance agent.
Thank you for your interest in Progressive Commercial.
